How customers opt in to text messages from Triangle Waterworks

This page documents the SMS opt-in flow for TRIANGLE WORKS LLC, doing business as Triangle Waterworks (trianglewaterworks.com). The website chat widget is the only method on the website that collects phone numbers or SMS consent — no other contact, lead, landing-page, or appointment form collects phone numbers on any page where the widget is embedded.

The opt-in flow, step by step

  1. A visitor opens any page on trianglewaterworks.com and clicks the chat bubble in the bottom-right corner.
  2. The chat widget opens with the heading "Have a question?" and fields for Name, Phone, and Message.
  3. Directly above the Send button, the widget displays the consent disclosure quoted below, with links to our terms and privacy policy.
  4. The visitor voluntarily enters their mobile number and presses Send. Submitting the form constitutes express written consent.
  5. Every subsequent text supports STOP to unsubscribe and HELP for help.

Exact consent language shown at the point of opt-in

"By submitting, you authorize TRIANGLE WORKS LLC to text/call the number above for promotional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe."

What the widget looks like

Have a question?
Jane Homeowner
(919) 555-0123
Do you install water softeners in Cary?
By submitting, you authorize TRIANGLE WORKS LLC to text/call the number above for promotional messages, possibly using automated means. Msg/data rates apply, msg frequency varies. Consent is not a condition of purchase. See terms and privacy policy. Text HELP for help and STOP to unsubscribe.
Send ➤

Representation of the live widget. See it in action on the homepage — bottom-right chat bubble.

Program details

Program: Triangle Waterworks customer texts — promotions, appointment coordination, service reminders, and water-quality updates.
Message frequency: varies; typically 2–4 messages per month.
Opt-out: reply STOP to any message. Help: reply HELP or call (919) 646-4125 or email service@trianglewaterworks.com.
Age: the SMS program is intended for individuals 18+.
No sharing: phone numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for their own marketing purposes.

Full policies: Privacy Policy · Terms of Service